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F•A•Q

What forms of payment do you accept at FAIRY GLOW MOTHER™?

FAIRY GLOW MOTHER™ is a cashless establishment. Only digital forms of payment are accepted. This includes any credit/debit cards with the Visa, MasterCard, AMEX, Discover, or Diners Club logos. In addition, guests may pay via Venmo or Square Cash.

Can I pay for my service in advance of my appointment date?

Yes, you can pay for your service in full by clicking the ‘Pay Now’ button when booking your appointment.

I want to gift a service to a friend. How can I pay for someone else’s services?

Please contact FAIRY GLOW MOTHER about this directly at book@thefairyglowmother.com and be sure to include the service you’re interested in along with your friend’s First and Last name, email, and contact number.

Do you accept gift certificates?

Gift certificates are periodically offered for sale throughout the year in extremely limited quantities. In the state of California, gift certificates never expire.

What is the late policy?

I allow a 5-10 minute grace period for all of my clients. If I can accommodate you past the grace period, I most certainly will! If I can’t accommodate you by the time you arrive, and we can’t reschedule you for the same day, you will still be charged 50% of your service. This just means that if you reschedule for another day, you’ll only need to pay the remaining 50% for your service.

What is your cancellation policy?

Things happen and sometimes you need to cancel. All I ask is that you cancel at least 48 hours prior to your appointment time. This allows for other clients to schedule an open availability with me in a timely fashion.

If you do not cancel your appointment at least 48 hours ahead of time, you will be charged 50% of your service cost. Clients who no show on their appointment time will be charged 100% of the service appointment cost. Late cancellations and no shows are not treated as deposits for future appointments.

Is there a return policy?

There are no returns on services provided. For products that are either unopened or minimally used, you can exchange for spa credit within 7 days. I encourage everyone to patch test products they aren’t sure about for at least 48 hours before purchasing so that you can feel confident with your purchase.

How long do I have to use a package?

Standard expiration on FAIRY GLOW MOTHER packages is 90 days unless otherwise stated. Packages can’t be returned or refunded and are treated as final sale. If you wish to transfer remaining services on a package to a new client, please reach out via email at hi@thefairyglowmother.com.

 

Do I have to make an appointment?

Yes. FAIRY GLOW MOTHER is appointment only. During the week, you can generally get a same day appointment but you must reserve at least 2 hours before your appointment time. By making an appointment, you are agreeing to all studio policies.

How are discounts applied?

Occasionally FAIRY GLOW MOTHER provides discount codes for services. Discount codes must be entered at the time of booking your appointment unless otherwise noted. The first time client discount does not apply to services listed at an introductory or promotional price (this includes all GROUPON services). Only one discount is allowed per appointment. Discount codes and offers cannot be combined.

Can my friend or child come into the treatment room with me?

FAIRY GLOW MOTHER is a single treatment room studio. Unfortunately, I cannot accommodate more than one person (and myself) in-studio at a time. While there is a waiting area, it is unlawful to leave minors unattended in the building so it is best if you don’t bring children to your appointment. Thank you for understanding!

  1. PRICES, FEES, AND PAYMENTS, REFUNDS

1.1 PRICES. All prices are subject to change without notice.

1.2 RETURNED PAYMENT PENALTY. You will automatically be charged any bank fee imposed on the Fairy Glow Mother™, plus a processing fee for any declined payment not to exceed $35.

1.3 MONTHLY PAYMENT. You authorize the Fairy Glow Mother™ to generate debit or credit card charges on your billing cycle day of each month of your membership. For example, if you enroll in the B.A.B.E. Brigade on the 18th day of any given month, then you will be charged monthly on the 18th.

1.4 ANNUAL PAYMENT. You authorize the Fairy Glow Mother™ to generate debit or credit card charges on your billing cycle day of each year of your membership. For example, if you enroll in the B.A.B.E. Brigade on the 18th day of January, then you will be charged every year on January 18th.

1.5 MONTHLY MEMBERSHIP CANCELLATION FEE. You may cancel your membership any time after the initial three (3) month period has been paid, provided such notice is no less than 30 days prior to the start date of member’s monthly billing cycle. If member elects to cancel prior to the three month initial period, member acknowledges and agrees to pay a $75 cancellation fee.

1.6 APPOINTMENT CANCELLATION POLICY. The Fairy Glow Mother™ will automatically impose a $15.00 fee for any appointment wherein the member does not call/email/text within 48 hours before the scheduled appointment time to cancel.

1.7 REFUND POLICY. The Fairy Glow Mother™ does not offer refunds for services rendered or memberships unless the business has been responsible for a billing error. Any unused membership services are neither refunded nor credited should you decide to cancel.

  1. MEMBERSHIP

2.1 REVOCATION OF MEMBERSHIP. At the Fairy Glow Mother™’s discretion, your membership may be revoked at any time and for any reason, including if, in the reasonable judgment of the Fairy Glow Mother™, you have acted in a manner contrary to the best interests or safety of the Fairy Glow Mother™ or any members of the Fairy Glow Mother™, or if your account has a balance past due. The Fairy Glow Mother™ also reserves the right to require a member to leave for the day, if in the Fairy Glow Mother™’s reasonable judgment, such member poses a health or safety risk or is disturbing to, or appears likely to disturb, other members or Fairy Glow Mother™ personnel.

2.2 USE PRIVILEGES. You must abide by the individual rules of your membership. Additional fees may apply if you choose to use services outside of your membership privileges.

2.3 QUALITY OF SERVICE. The Fairy Glow Mother™ delivers expert skin care and hair removal services. If in the event a member is not satisfied with their services, this must be brought to the attention of our staff within 24 hours so that we can assess the situation and make appropriate adjustments if necessary.

2.4 CLOSINGS. From time to time, the whole or part of the Fairy Glow Mother™ facility will be temporarily unavailable while repairs, renovations or special events take place or until governmental permits or licenses are received. We will make every effort to minimize any disruption to members during these periods. Some or all of the Fairy Glow Mother™’s services may be closed for holidays. Fairy Glow Mother™ hours of operation are displayed in the facility and may be modified from time to time.

2.5 DISCLAIMER. It is the sole responsibility of the member to consult with their physician as to whether or not certain skin conditions and medications for said conditions are safe for the skin care or hair removal service you desire. Members with skin conditions and health issues are being serviced at their own risk and therefore should seek clearance from their doctor prior to obtaining services

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  1. MEMBER SERVICES AND CONDUCT AND RISK

3.1 MEMBERSHIP TYPES. Your membership entitles you to have the following services rendered to you and discounts indicated:

_____ B.A.B.E. BRIGADE includes one (1) Total B.A.B.E. brow transformation monthly (every 4 weeks). Your membership also grants access to receive an 18% discount on all other facial hair removal services as listed under the ‘SERVING FACE’ menu only.

_____ SECRET SMOOTH SOCIETY includes one (1) Smooth Criminal brazilian waxing service monthly (every 4 weeks). Your membership also grants access to receive an 18% discount on all other waxing hair removal services only.

_____ FELLOWSHIP OF FACES includes one (1) signature facial service monthly (every 4 weeks). Your membership also grants access to receive an 18% discount on all products only.

_____ GOLDEN GLOW GUILD includes one (1) signature facial service and one (1) hair removal service monthly (every 4 weeks). Your membership also grants access to receive an 18% discount on all other services and products.

3.2 CONDUCT. Members shall conduct themselves in the facility so as not to endanger the health and safety of themselves or others. Members shall be responsible for any property damage or personal injury caused by them. Members agree not to violate any laws while in or near the Fairy Glow Mother™ facility.

3.3 PREVAILING PARTY. In the event that you commence an action against the Fairy Glow Mother™ or any of its affiliates and fail to obtain judgment or receive partial judgment, you shall be liable to the Fairy Glow Mother™ for all costs and expenses of the Fairy Glow Mother™ or its affiliates incur in the defense of the action or any claims on which you did not prevail, including attorneys’ fees. You agree to pay all costs, plus reasonable attorneys’ and collection fees in connection with the Fairy Glow Mother™’s collection of any amounts owed by you.

3.5. LOSS OF PROPERTY. The Fairy Glow Mother™ shall not be liable for the disappearance, loss or theft of, or damage to personal property, including money, negotiable securities, or jewelry.

  1. MISCELLANEOUS

4.1 NON-DISCRIMINATION. The Fairy Glow Mother™ will not discriminate against any person because of sex (gender), race, creed, age, color, sexual orientation, national origin or ancestry in considering applications for, or taken other actions in connection with, membership in the Fairy Glow Mother™.

4.2 WAIVER. It is understood and agreed that no failure or delay by any party hereto in exercising any right, power or privilege hereunder shall operate as a waiver thereof, nor shall any single or partial exercise thereof preclude any other or further exercise thereof or the exercise of any right, power or privilege hereunder.

4.3 ENFORCEMENT. If any provision of your contract is held to be invalid or unenforceable by a court of competent jurisdiction, such holding shall not affect the validity or enforceability of any other provisions of the contract, which shall remain in full force and effect, and the provisions so held invalid or unenforceable shall be deemed modified so as to give such provisions the maximum effect permitted by applicable law.

4.4 GOVERNING LAW; Jurisdiction. These terms and conditions shall be governed in all respects by the substantive laws of the state in which the cause of action arises, without regard for conflict of law principles of such state. With respect to personal jurisdiction, you hereby irrevocably submit to

personal jurisdiction in any action brought in any court, federal or state having subject matter jurisdiction arising under this contract within the location set forth below, and you hereby waive, to the fullest extent permitted by law, the defenses of lack of personal jurisdiction, inconvenient forum, and improper venue to the maintenance of any action. You hereby waive your right to a trial by jury.

The minimum age for membership is 18 unless parental permission and Fairy Glow Mother™ consent are given.

I have read and agree to the Terms and Conditions section of this Agreement.

Terms and Agreement

I understand that there is a 3 month commitment required for all monthly memberships. If the 3 month commitment is broken, I understand that there is a $75 cancellation fee. I understand that refunds or credits for unused services will not be applied to my account should I decide to cancel my membership. I certify that I am an authorized user of this bank account and will not dispute the scheduled transactions with my bank or credit card company; provided the transactions correspond to the terms indicated in this authorization form.

I have read and agree to these terms *